Designershoes.com: I purchased two pairs and only received one pai...
A Designershoes.com customer review by GetHuman user ~KB from November 9th, 2017
Background on ~KB's case
GetHuman: ~KB - can you tell our other Designershoes.com customers when your case took place?
~KB: Yeah. It was late at night, on November 3rd.
GetHuman: Did you reach out to Designershoes.com, and if so, how?
GetHuman: And which of these common Designershoes.com customer issues best describes the reason you wanted to talk to them?
(Shows ~KB a list of common Designershoes.com problems)
~KB: "Cancel order" was why I was trying to call.
~KB's review of Designershoes.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Designershoes.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KB: I purchased two pairs and only received one pair in the post. It has been more than * month now and no-one has gotten back to me with regards to refund or shipping the second pair. The worst customer service I have ever encountered, and will never order from them again !
GetHuman: Let's quantify your experience contacting Designershoes.com. On a scale of 1 to 5, how easy is it go get help on a Designershoes.com problem?
~KB: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KB: I'd give them a one out of five on communication.
GetHuman: And what about Designershoes.com's ability to quickly and effectively address your problem?
~KB: For that I would say two out of five.
GetHuman: And finally- any advice for other Designershoes.com customers?
~KB: Call them early in the day or late. Don't forget any personal or account information you might need for Designershoes.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KB taken from his Designershoes.com customer service problem that occurred on November 3rd, 2017.
Designershoes.com
1.00 of 5 stars | 2 reviews
~KB's Designershoes.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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