Detroit News: I've tried to fax something over to somebody an...
A Detroit News customer review by GetHuman user ~Michelle from November 15th, 2017
Background on ~Michelle's case
GetHuman: ~Michelle - can you tell our other Detroit News customers when your case took place?
~Michelle: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Detroit News, and if so, how?
GetHuman: And which of these common Detroit News customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelle a list of common Detroit News problems)
~Michelle: "Lower my bill" was why I was trying to call.
~Michelle's review of Detroit News customer service
GetHuman: So how would you sum up your experience for GetHuman's Detroit News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelle: I've tried to fax something over to somebody and the fax machine is responding....No Answer. Called * times trying to get the person's fax number. Still not resolved.
GetHuman: Let's quantify your experience contacting Detroit News. On a scale of 1 to 5, how easy is it go get help on a Detroit News problem?
~Michelle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelle: I'd give them a two out of five on communication.
GetHuman: And what about Detroit News's ability to quickly and effectively address your problem?
~Michelle: For that I would say one out of five.
GetHuman: And finally- any advice for other Detroit News customers?
~Michelle: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelle taken from his Detroit News customer service problem that occurred on November 7th, 2017.