Deutsche Post AG: Waited forever, can't get a human, or when fina...
A Deutsche Post AG customer review by GetHuman user ~dfadaf from November 24th, 2017
Background on ~dfadaf's case
GetHuman: ~dfadaf - can you tell our other Deutsche Post AG customers when your case took place?
~dfadaf: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Deutsche Post AG, and if so, how?
GetHuman: And which of these common Deutsche Post AG customer issues best describes the reason you wanted to talk to them?
(Shows ~dfadaf a list of common Deutsche Post AG problems)
~dfadaf: "Complaint" was why I was trying to call.
~dfadaf's review of Deutsche Post AG customer service
GetHuman: So how would you sum up your experience for GetHuman's Deutsche Post AG customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dfadaf: Waited forever, can't get a human, or when finally you do by sheer luck, they don't speak English. TOTAL EMBARASSMENT & WASTE OF TIME
GetHuman: Let's quantify your experience contacting Deutsche Post AG. On a scale of 1 to 5, how easy is it go get help on a Deutsche Post AG problem?
~dfadaf: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dfadaf: I'd give them a one out of five on communication.
GetHuman: And what about Deutsche Post AG's ability to quickly and effectively address your problem?
~dfadaf: For that I would say four out of five.
GetHuman: And finally- any advice for other Deutsche Post AG customers?
~dfadaf: Call them early in the day or late. Don't forget any personal or account information you might need for Deutsche Post AG to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dfadaf taken from his Deutsche Post AG customer service problem that occurred on November 23rd, 2017.
Deutsche Post AG
1.00 of 5 stars | 3 reviews
~dfadaf's Deutsche Post AG Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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