DeviantART: Terrible customer service. Slow response, and t...
A DeviantART customer review by GetHuman user ~Killroy from November 16th, 2017
Background on ~Killroy's case
GetHuman: ~Killroy - can you tell our other DeviantART customers when your case took place?
~Killroy: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to DeviantART, and if so, how?
GetHuman: And which of these common DeviantART customer issues best describes the reason you wanted to talk to them?
(Shows ~Killroy a list of common DeviantART problems)
~Killroy: "Change plan" was why I was trying to contact.
~Killroy's review of DeviantART customer service
GetHuman: So how would you sum up your experience for GetHuman's DeviantART customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Killroy: Terrible customer service. Slow response, and their only means of communication is through their crappy support tickets. The strategy for solving an order which never showed up (a month after purchasing and ** weeks after "shipping") was to just wait and hope it shows up. Do not buy from them, and do not expect help. I filed a claim with PP.
GetHuman: Let's quantify your experience contacting DeviantART. On a scale of 1 to 5, how easy is it go get help on a DeviantART problem?
~Killroy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Killroy: I'd give them a five out of five on communication.
GetHuman: And what about DeviantART's ability to quickly and effectively address your problem?
~Killroy: For that I would say four out of five.
GetHuman: And finally- any advice for other DeviantART customers?
~Killroy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for DeviantART to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Killroy taken from his DeviantART customer service problem that occurred on November 11th, 2017.
DeviantART
2.00 of 5 stars | 8 reviews
~Killroy's DeviantART Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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