Diamond Resorts and Hotels: The person who helped me was very polite, howev...
A Diamond Resorts and Hotels customer review by GetHuman user GetHuman-345009 from November 28th, 2017
Background on GetHuman-345009's case
GetHuman: GetHuman-345009 - can you tell our other Diamond Resorts and Hotels customers when your case took place?
GetHuman-345009: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Diamond Resorts and Hotels, and if so, how?
GetHuman: And which of these common Diamond Resorts and Hotels customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345009 a list of common Diamond Resorts and Hotels problems)
GetHuman-345009: "Insurance claim" was why I was trying to call.
GetHuman-345009's review of Diamond Resorts and Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Diamond Resorts and Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345009: The person who helped me was very polite, however he could not answer all my questions. He resorted to "my computer has gone down so you will have to call back". I wish he could have transferred me to someone who would have more information.
GetHuman: Let's quantify your experience contacting Diamond Resorts and Hotels. On a scale of 1 to 5, how easy is it go get help on a Diamond Resorts and Hotels problem?
GetHuman-345009: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345009: I'd give them a three out of five on communication.
GetHuman: And what about Diamond Resorts and Hotels's ability to quickly and effectively address your problem?
GetHuman-345009: For that I would say two out of five.
GetHuman: And finally- any advice for other Diamond Resorts and Hotels customers?
GetHuman-345009: Call them early in the day or late. Don't forget any personal or account information you might need for Diamond Resorts and Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345009 taken from his Diamond Resorts and Hotels customer service problem that occurred on November 21st, 2017.