Digital Federal Credit Union: Gone are the days, where you could talk to a DC...
A Digital Federal Credit Union customer review by GetHuman user GetHuman-136872 from November 16th, 2017
Background on GetHuman-136872's case
GetHuman: GetHuman-136872 - can you tell our other Digital Federal Credit Union customers when your case took place?
GetHuman-136872: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Digital Federal Credit Union, and if so, how?
GetHuman: And which of these common Digital Federal Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-136872 a list of common Digital Federal Credit Union problems)
GetHuman-136872: "Setup an account" was why I was trying to call.
GetHuman-136872's review of Digital Federal Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Digital Federal Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-136872: Gone are the days, where you could talk to a DCU Staff and get your issue resolved while you wait on the phone. Now you talk to a scripted human (call center personnel) and had to demand to have some DCU staff call back, at their convenient date*time.
GetHuman: Let's quantify your experience contacting Digital Federal Credit Union. On a scale of 1 to 5, how easy is it go get help on a Digital Federal Credit Union problem?
GetHuman-136872: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-136872: I'd give them a one out of five on communication.
GetHuman: And what about Digital Federal Credit Union's ability to quickly and effectively address your problem?
GetHuman-136872: For that I would say two out of five.
GetHuman: And finally- any advice for other Digital Federal Credit Union customers?
GetHuman-136872: Call them early in the day or late. Don't forget any personal or account information you might need for Digital Federal Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-136872 taken from his Digital Federal Credit Union customer service problem that occurred on November 12th, 2017.
Digital Federal Credit Union
1.00 of 5 stars | 8 reviews
GetHuman-136872's Digital Federal Credit Union Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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