DirecTV: Anne in Cust. Service would not allow me "the c...
A DirecTV customer review by GetHuman user ~DTVneveragain from November 16th, 2017
Background on ~DTVneveragain's case
GetHuman: ~DTVneveragain - can you tell our other DirecTV customers when your case took place?
~DTVneveragain: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~DTVneveragain a list of common DirecTV problems)
~DTVneveragain: "Technical Support" was why I was trying to call.
~DTVneveragain's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DTVneveragain: Anne in Cust. Service would not allow me "the customner" to talk. They offered * months of free movie package upon signing up and * months of free Showtime. They tried to charge $*.** as a fee for the * months of SHowtime they offered for free. There was never any mention as to any fees by the CS rep that signed us up. Very poor communication. Anne refused to listen to me and she said she didnt care if I was the customer. She subsequently hung up on me. Direct TV will never be a good compnay with Customer Service reps like Anne.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~DTVneveragain: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DTVneveragain: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~DTVneveragain: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~DTVneveragain: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DTVneveragain taken from his DirecTV customer service problem that occurred on November 14th, 2017.