DirecTV: Baited and switched. Tried to add one HD receiv...
A DirecTV customer review by GetHuman user ~feeling used from November 23rd, 2017
Background on ~feeling used's case
GetHuman: ~feeling used - can you tell our other DirecTV customers when your case took place?
~feeling used: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~feeling used a list of common DirecTV problems)
~feeling used: "Cancel Account" was why I was trying to call.
~feeling used's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~feeling used: Baited and switched. Tried to add one HD receiver. Told there would be no increase to my bill,no contract. The *rd party confirmation wanted me to agree to numerous increases & * yr contract. Express customer support (***)***-**** was slightly more pleasant, but told me the first person was wrong - I said it is your company, your training and unacceptable to bait and switch. He didn't budge-* yr contract & monthly fee for hd. Said he would give me $** off per month-we'll see if that shows up. Going to Dish Network or may just disconnect and go internet. Oh and when I told Dish Network I had a Roku, they hung up. Guess Roku has something going & no monthly fee. just learning how Roku works.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~feeling used: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~feeling used: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~feeling used: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~feeling used: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~feeling used taken from his DirecTV customer service problem that occurred on November 15th, 2017.