DirecTV: Expecting call back from Case Management within...

A DirecTV customer review by GetHuman user ~Anonymous in Indiana from November 25th, 2017

Background on ~Anonymous in Indiana's case

GetHuman: ~Anonymous in Indiana - can you tell our other DirecTV customers when your case took place?
~Anonymous in Indiana: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Anonymous in Indiana: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
Shows ~Anonymous in Indiana a list of common DirecTV problems
~Anonymous in Indiana: "Cancel or Change Account" was why I was trying to call.

~Anonymous in Indiana's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous in Indiana: Expecting call back from Case Management within the hour. Talked to a lady whose first language is English and she was in Mobile, Alabama. Thank you Directv for not offshoring the call!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Anonymous in Indiana: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous in Indiana: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Anonymous in Indiana: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Anonymous in Indiana: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous in Indiana taken from his DirecTV customer service problem that occurred on November 17th, 2017.

DirecTV

2.74 of 5 stars | 378 reviews
DirecTV ReviewsDirecTV's Phone NumberAll DirecTV contact infoGeneral DirecTV customer service info
~Anonymous in Indiana's DirecTV Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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