DirecTV: First * people I spoke w* could not hardly spea...
A DirecTV customer review by GetHuman user ~ticked off from November 26th, 2017
Background on ~ticked off's case
GetHuman: ~ticked off - can you tell our other DirecTV customers when your case took place?
~ticked off: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~ticked off a list of common DirecTV problems)
~ticked off: "Cancel Account" was why I was trying to call.
~ticked off's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ticked off: First * people I spoke w* could not hardly speak understandable english, took me ** mins to get to an american, english speaking human. Your chat is pathetic and is not really chat, you never actually chat with a person. After being hit with some financial devestation, your company would not give me a payment extention for an additional * weeks, which is why customers are moving to companies like Netflix,Huloo and watching free movies off the internet. Your customer service is astonishingly pathetic.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~ticked off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ticked off: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~ticked off: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~ticked off: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ticked off taken from his DirecTV customer service problem that occurred on November 23rd, 2017.