DirecTV: The Customer Retention Rep was obtuse at best...
A DirecTV customer review by GetHuman user GetHuman-303292 from November 19th, 2017
Background on GetHuman-303292's case
GetHuman: GetHuman-303292 - can you tell our other DirecTV customers when your case took place?
GetHuman-303292: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-303292 a list of common DirecTV problems)
GetHuman-303292: "Payment Inquiry" was why I was trying to call.
GetHuman-303292's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-303292: The Customer Retention Rep was obtuse at best. She assumed multiple times what a CSR from a previous call was trying to do. I kept telling her as clearly as I could what the CSR said but the Retention Rep kept covering up******€*I don't know... maybe they knew each other.**Anyway, she kept blocking me and I asked to talk to her supervisor and was put on hold for * minutes* she came back on the line and was ***% cooperative. But she did insist again she knew exactly what the other rep was saying. I'm guessing they knew each other... maybe even, the same lady.**People are giving me no sense for hope in America.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-303292: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-303292: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-303292: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-303292: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-303292 taken from his DirecTV customer service problem that occurred on November 13th, 2017.