DirecTV: You must speak to someone in the Phillipines...
A DirecTV customer review by GetHuman user ~jasper from the phillipines from November 16th, 2017
Background on ~jasper from the phillipines's case
GetHuman: ~jasper from the phillipines - can you tell our other DirecTV customers when your case took place?
~jasper from the phillipines: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~jasper from the phillipines a list of common DirecTV problems)
~jasper from the phillipines: "Cancel Account" was why I was trying to call.
~jasper from the phillipines's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jasper from the phillipines: You must speak to someone in the Phillipines UGH! I thought we had outgrown this problem*I was on hold for over ** minutes and got ACCENTS. I was unable to set up automatic payment. *Verizon, here I come!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~jasper from the phillipines: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jasper from the phillipines: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~jasper from the phillipines: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~jasper from the phillipines: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jasper from the phillipines taken from his DirecTV customer service problem that occurred on November 8th, 2017.