Direct Buy: no one was available to speak to me about the s...
A Direct Buy customer review by GetHuman user ~very disappointed from November 20th, 2017
Background on ~very disappointed's case
GetHuman: ~very disappointed - can you tell our other Direct Buy customers when your case took place?
~very disappointed: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Direct Buy, and if so, how?
GetHuman: And which of these common Direct Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~very disappointed a list of common Direct Buy problems)
~very disappointed: "Cancel order" was why I was trying to call.
~very disappointed's review of Direct Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very disappointed: no one was available to speak to me about the situation that I needed to address. Instead you leave a message and hope that someone might contact you. Very poor support,
GetHuman: Let's quantify your experience contacting Direct Buy. On a scale of 1 to 5, how easy is it go get help on a Direct Buy problem?
~very disappointed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very disappointed: I'd give them a five out of five on communication.
GetHuman: And what about Direct Buy's ability to quickly and effectively address your problem?
~very disappointed: For that I would say three out of five.
GetHuman: And finally- any advice for other Direct Buy customers?
~very disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very disappointed taken from his Direct Buy customer service problem that occurred on November 16th, 2017.
Direct Buy
4.00 of 5 stars | 10 reviews
~very disappointed's Direct Buy Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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