Direct Energy Prepaid: Charging me *.** a day when I'm gone all day lo...
A Direct Energy Prepaid customer review by GetHuman user ~destiny from November 23rd, 2017
Background on ~destiny's case
GetHuman: ~destiny - can you tell our other Direct Energy Prepaid customers when your case took place?
~destiny: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Direct Energy Prepaid, and if so, how?
GetHuman: And which of these common Direct Energy Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~destiny a list of common Direct Energy Prepaid problems)
~destiny: "Book appointment" was why I was trying to call.
~destiny's review of Direct Energy Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Energy Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~destiny: Charging me *.** a day when I'm gone all day long and it's only myself and my *yr old in a small two bedroom.
GetHuman: Let's quantify your experience contacting Direct Energy Prepaid. On a scale of 1 to 5, how easy is it go get help on a Direct Energy Prepaid problem?
~destiny: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~destiny: I'd give them a two out of five on communication.
GetHuman: And what about Direct Energy Prepaid's ability to quickly and effectively address your problem?
~destiny: For that I would say one out of five.
GetHuman: And finally- any advice for other Direct Energy Prepaid customers?
~destiny: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Energy Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~destiny taken from his Direct Energy Prepaid customer service problem that occurred on November 22nd, 2017.
Direct Energy Prepaid
1.00 of 5 stars | 3 reviews
~destiny's Direct Energy Prepaid Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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