Direct Express: Wound up calling Comerica Bank and they patched...

A Direct Express customer review by GetHuman user ~chanse117 from November 13th, 2017

Background on ~chanse117's case

GetHuman: ~chanse117 - can you tell our other Direct Express customers when your case took place?
~chanse117: Yes. It was afternoon, on November 4th.
GetHuman: Did you reach out to Direct Express, and if so, how?
~chanse117: I used the 888-741-1115 number I found for on the GetHuman Direct Express customer phone number page I was on: Direct Express Customer Service Phone Number
GetHuman: And which of these common Direct Express customer issues best describes the reason you wanted to talk to them?
(Shows ~chanse117 a list of common Direct Express problems)
~chanse117: "Problem With a Payment" was why I was trying to call.

~chanse117's review of Direct Express customer service

GetHuman: So how would you sum up your experience for GetHuman's Direct Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chanse117: Wound up calling Comerica Bank and they patched me through to a Direct Express Rep. After repeatedly inquiring how to contact a human through their automated system, he finally told me to use the "report lost or stolen card" option and that would get me a representative.
GetHuman: Let's quantify your experience contacting Direct Express. On a scale of 1 to 5, how easy is it go get help on a Direct Express problem?
~chanse117: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chanse117: I'd give them a two out of five on communication.
GetHuman: And what about Direct Express's ability to quickly and effectively address your problem?
~chanse117: For that I would say three out of five.
GetHuman: And finally- any advice for other Direct Express customers?
~chanse117: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chanse117 taken from his Direct Express customer service problem that occurred on November 4th, 2017.

Direct Express

2.13 of 5 stars | 176 reviews

~chanse117's Direct Express Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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