Direct Loans: I waited on the phone for over forty minutes th...
A Direct Loans customer review by GetHuman user ~aydrieva from November 10th, 2017
Background on ~aydrieva's case
GetHuman: ~aydrieva - can you tell our other Direct Loans customers when your case took place?
~aydrieva: Yes I can. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Direct Loans, and if so, how?
GetHuman: And which of these common Direct Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~aydrieva a list of common Direct Loans problems)
~aydrieva: "Eligibility question" was why I was trying to call.
~aydrieva's review of Direct Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Direct Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aydrieva: I waited on the phone for over forty minutes then it disconnected me.. then I called back and it was another ** minutes!! I still haven't been able to get through!! ..so it has actually been *** minutes, up this site won't let me enter a * digit number!
GetHuman: Let's quantify your experience contacting Direct Loans. On a scale of 1 to 5, how easy is it go get help on a Direct Loans problem?
~aydrieva: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aydrieva: I'd give them a four out of five on communication.
GetHuman: And what about Direct Loans's ability to quickly and effectively address your problem?
~aydrieva: For that I would say five out of five.
GetHuman: And finally- any advice for other Direct Loans customers?
~aydrieva: Call them early in the day or late. Don't forget any personal or account information you might need for Direct Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aydrieva taken from his Direct Loans customer service problem that occurred on November 2nd, 2017.