Disney Movie Club: I had noticed on ********** that Disney Movie C...
A Disney Movie Club customer review by GetHuman user GetHuman-177223 from November 6th, 2017
Background on GetHuman-177223's case
GetHuman: GetHuman-177223 - can you tell our other Disney Movie Club customers when your case took place?
GetHuman-177223: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to Disney Movie Club, and if so, how?
GetHuman: And which of these common Disney Movie Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-177223 a list of common Disney Movie Club problems)
GetHuman-177223: "Account Setup" was why I was trying to call.
GetHuman-177223's review of Disney Movie Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Movie Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-177223: I had noticed on ********** that Disney Movie Company charged my account $*.**. I then went into my email account and had seen that somehow I was signed up and sent and charged for movies I had not ordered. I immediately contacted Disney Movies Annie spoke to Annie on **********. She stated that the card would be reimbursed and she sent me a prepaid enevlope to return the information when I received it. Then on ********** I was reimbursed the $*.**, But then again on ********** I was once again charged another $*.** on my account to Disney Movies. I then called Disney movies again to have this settled spoke to Angelo in customer service, he would not and could not help me, I then spoke to a "supervisor" Joan - she was supposedly to fax my bank information for them to fax back to Disney to show where Disney charged my account for a second time. After Joan failing to do this. I contacted Disney again, for some reason Joan could not get to the phone so I was put with Dustin, he stated Joa
GetHuman: Let's quantify your experience contacting Disney Movie Club. On a scale of 1 to 5, how easy is it go get help on a Disney Movie Club problem?
GetHuman-177223: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-177223: I'd give them a three out of five on communication.
GetHuman: And what about Disney Movie Club's ability to quickly and effectively address your problem?
GetHuman-177223: For that I would say two out of five.
GetHuman: And finally- any advice for other Disney Movie Club customers?
GetHuman-177223: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Movie Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-177223 taken from his Disney Movie Club customer service problem that occurred on October 31st, 2017.