Disney Movie Club: I had to listen to a menu, but it was short and...
A Disney Movie Club customer review by GetHuman user ~Cat Aeria from November 18th, 2017
Background on ~Cat Aeria's case
GetHuman: ~Cat Aeria - can you tell our other Disney Movie Club customers when your case took place?
~Cat Aeria: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Disney Movie Club, and if so, how?
GetHuman: And which of these common Disney Movie Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Cat Aeria a list of common Disney Movie Club problems)
~Cat Aeria: "Return an Order" was why I was trying to call.
~Cat Aeria's review of Disney Movie Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Movie Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cat Aeria: I had to listen to a menu, but it was short and very simple. Once it transferred me to a rep she had no problems helping me out with my issue. Conversation lasted maybe two minutes and I'm ***% satisfied with the transaction and quality of information I received. She exactly answered my question without being rude and as simply as possible. Note: You do need your member ID and Zipcode for this number.
GetHuman: Let's quantify your experience contacting Disney Movie Club. On a scale of 1 to 5, how easy is it go get help on a Disney Movie Club problem?
~Cat Aeria: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cat Aeria: I'd give them a five out of five on communication.
GetHuman: And what about Disney Movie Club's ability to quickly and effectively address your problem?
~Cat Aeria: For that I would say two out of five.
GetHuman: And finally- any advice for other Disney Movie Club customers?
~Cat Aeria: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Movie Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cat Aeria taken from his Disney Movie Club customer service problem that occurred on November 9th, 2017.