Disney Movie Club: I joined DMC a few weeks ago. I ordered several...
A Disney Movie Club customer review by GetHuman user ~viz1 from November 15th, 2017
Background on ~viz1's case
GetHuman: ~viz1 - can you tell our other Disney Movie Club customers when your case took place?
~viz1: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Disney Movie Club, and if so, how?
GetHuman: And which of these common Disney Movie Club customer issues best describes the reason you wanted to talk to them?
(Shows ~viz1 a list of common Disney Movie Club problems)
~viz1: "Return an Order" was why I was trying to call.
~viz1's review of Disney Movie Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Movie Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~viz1: I joined DMC a few weeks ago. I ordered several movies at once for their sign up promo price. I received the email that my movies had been shipped and thought nothing of it. Several weeks later, I never received my first shipment. I called to complain that I had not received anything and that the email did not offer a way to track whether my order had really been shipped or not. Customer service said they would refund my money for the entire order which they did immediately. However, I was also told that DMC uses media mail to ship out their items, which for us here in Hawaii, it already had been over * weeks and still no shipment. I began to think the whole thing was a scam. I requested my membership to be canceled and cust serv said they would do so at once. However, I'm still receiving emails from them and it doesn't show that my request was granted. Upon requesting a confirmation email a second time, I was told it takes a week or so for the cancellation confirmation to be emailed o
GetHuman: Let's quantify your experience contacting Disney Movie Club. On a scale of 1 to 5, how easy is it go get help on a Disney Movie Club problem?
~viz1: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~viz1: I'd give them a five out of five on communication.
GetHuman: And what about Disney Movie Club's ability to quickly and effectively address your problem?
~viz1: For that I would say three out of five.
GetHuman: And finally- any advice for other Disney Movie Club customers?
~viz1: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Movie Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~viz1 taken from his Disney Movie Club customer service problem that occurred on November 12th, 2017.