Issue with Disneyland Resort
A Disneyland Resort customer review by GetHuman user GetHuman-tonjawh from December 7th, 2017
Background on GetHuman-tonjawh's case
GetHuman: GetHuman-tonjawh - can you tell our other Disneyland Resort customers when your case took place?
GetHuman-tonjawh: Sure. It was late at night, on November 28th.
GetHuman: Did you reach out to Disneyland Resort, and if so, how?
GetHuman: And which of these common Disneyland Resort customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tonjawh a list of common Disneyland Resort problems)
GetHuman-tonjawh: "Cancel booking" was why I was trying to call.
GetHuman-tonjawh's review of Disneyland Resort customer service
GetHuman: So how would you sum up your experience for GetHuman's Disneyland Resort customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tonjawh: Issue with Disneyland Resort
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-tonjawh: I live in southern California part of the time and in Utah part of the time. I would like to buy an southern CA annual pass. I have a signed lease for my address in Southern CA, but my driver's license is from UT. Can I stick get a southern CA Select pass?
GetHuman: Let's quantify your experience contacting Disneyland Resort. On a scale of 1 to 5, how easy is it go get help on a Disneyland Resort problem?
GetHuman-tonjawh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tonjawh: I'd give them a three out of five on communication.
GetHuman: And what about Disneyland Resort's ability to quickly and effectively address your problem?
GetHuman-tonjawh: For that I would say four out of five.
GetHuman: And finally- any advice for other Disneyland Resort customers?
GetHuman-tonjawh: Call them early in the day or late. Don't forget any personal or account information you might need for Disneyland Resort to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tonjawh taken from his Disneyland Resort customer service problem that occurred on November 28th, 2017.