Docortho.com: They do not answer the phone or the emails.*whi...
A Docortho.com customer review by GetHuman user ~John Price from November 19th, 2017
Background on ~John Price's case
GetHuman: ~John Price - can you tell our other Docortho.com customers when your case took place?
~John Price: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Docortho.com, and if so, how?
GetHuman: And which of these common Docortho.com customer issues best describes the reason you wanted to talk to them?
(Shows ~John Price a list of common Docortho.com problems)
~John Price: "Change order" was why I was trying to call.
~John Price's review of Docortho.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Docortho.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Price: They do not answer the phone or the emails.*while visiting their website, I ordered something by mistake. I didn't ask for confirmation. So I called them several times to cancel it, but they never pick up the phone. I emailed them and canceled the order, but they charged my credit card and sent me the product. *According to their policy they will not accept any return without their authorization which they never give!
GetHuman: Let's quantify your experience contacting Docortho.com. On a scale of 1 to 5, how easy is it go get help on a Docortho.com problem?
~John Price: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Price: I'd give them a one out of five on communication.
GetHuman: And what about Docortho.com's ability to quickly and effectively address your problem?
~John Price: For that I would say one out of five.
GetHuman: And finally- any advice for other Docortho.com customers?
~John Price: Call them early in the day or late. Don't forget any personal or account information you might need for Docortho.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Price taken from his Docortho.com customer service problem that occurred on November 13th, 2017.
Docortho.com
1.00 of 5 stars | 2 reviews
~John Price's Docortho.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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