Dometic Group: Spoke to "RONNIE" who stated she couldn't help...

A Dometic Group customer review by GetHuman user GetHuman-370522 from November 23rd, 2017

Background on GetHuman-370522's case

GetHuman: GetHuman-370522 - can you tell our other Dometic Group customers when your case took place?
GetHuman-370522: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Dometic Group, and if so, how?
GetHuman-370522: I used the 800-544-4881 number I found for on the GetHuman Dometic Group customer phone number page I was on: Dometic Group Customer Service Phone Number
GetHuman: And which of these common Dometic Group customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370522 a list of common Dometic Group problems)
GetHuman-370522: "None of those really matches why I wanted to call Dometic Group that day." was why I was trying to call.

GetHuman-370522's review of Dometic Group customer service

GetHuman: So how would you sum up your experience for GetHuman's Dometic Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370522: Spoke to "RONNIE" who stated she couldn't help me and that I had to speak to the RECALL dept. Took my name and number for a call back.
GetHuman: Let's quantify your experience contacting Dometic Group. On a scale of 1 to 5, how easy is it go get help on a Dometic Group problem?
GetHuman-370522: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370522: I'd give them a five out of five on communication.
GetHuman: And what about Dometic Group's ability to quickly and effectively address your problem?
GetHuman-370522: For that I would say five out of five.
GetHuman: And finally- any advice for other Dometic Group customers?
GetHuman-370522: Call them early in the day or late. Don't forget any personal or account information you might need for Dometic Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370522 taken from his Dometic Group customer service problem that occurred on November 17th, 2017.

Dometic Group

5.00 of 5 stars | 5 reviews

GetHuman-370522's Dometic Group Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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