Dominion Virginia Power: I waited on the phone for over * hour and ** mi...
A Dominion Virginia Power customer review by GetHuman user GetHuman-166993 from November 25th, 2017
Background on GetHuman-166993's case
GetHuman: GetHuman-166993 - can you tell our other Dominion Virginia Power customers when your case took place?
GetHuman-166993: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Dominion Virginia Power, and if so, how?
GetHuman: And which of these common Dominion Virginia Power customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166993 a list of common Dominion Virginia Power problems)
GetHuman-166993: "Setup Service" was why I was trying to call.
GetHuman-166993's review of Dominion Virginia Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion Virginia Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166993: I waited on the phone for over * hour and ** minutes. I started at *:** pm and did not make the appropriate contact until well after an hour and ** minutes...I was given * or five different numbers to call, without getting my service restored. When I actually did make contact, I was again redirected to another service line. Finally I was able to get my bill resolved. (With additional **.** payment because of the delay caused by the horrible service.) After waiting almost * hours, I was told that I had to pay **.** or my service would not be connected for * more day. I could not wait that long to be without power, so I consented. I need to make a formal complaint to the president of the company because I started well before the time to pay the **.**.*iS THAT DONE SO THAT PEOPLE HAVE TO PAY THE EXTRA FEE? if THOSE CONFOUNDED MACHINES WERE PEOPLE, THIS WOULD NOT HAVE OCCURRED. I AM GOING TO MAKE A COMPLAINT INTO THE BETTER BUSINESS BUREAU...
GetHuman: Let's quantify your experience contacting Dominion Virginia Power. On a scale of 1 to 5, how easy is it go get help on a Dominion Virginia Power problem?
GetHuman-166993: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166993: I'd give them a five out of five on communication.
GetHuman: And what about Dominion Virginia Power's ability to quickly and effectively address your problem?
GetHuman-166993: For that I would say one out of five.
GetHuman: And finally- any advice for other Dominion Virginia Power customers?
GetHuman-166993: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion Virginia Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166993 taken from his Dominion Virginia Power customer service problem that occurred on November 23rd, 2017.