Dominion Virginia Power: This company takes pride in making sure we have...
A Dominion Virginia Power customer review by GetHuman user ~ms virginia from November 1st, 2017
Background on ~ms virginia's case
GetHuman: ~ms virginia - can you tell our other Dominion Virginia Power customers when your case took place?
~ms virginia: Yes I can. It was morning, on October 27th.
GetHuman: Did you reach out to Dominion Virginia Power, and if so, how?
GetHuman: And which of these common Dominion Virginia Power customer issues best describes the reason you wanted to talk to them?
(Shows ~ms virginia a list of common Dominion Virginia Power problems)
~ms virginia: "Service Issue" was why I was trying to call.
~ms virginia's review of Dominion Virginia Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion Virginia Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ms virginia: This company takes pride in making sure we have lights.when we have outages,the lights are not out that long.I realize I'm not the only one without power and these things take time.I value this company and the excellent service they provide.I love the idea of walking into my home turning on the light switch and I have lights.I love the idea of turning on my a*c and I get air.Without them I would not have these luxuries.I love this company because they are there for me as a customer!
GetHuman: Let's quantify your experience contacting Dominion Virginia Power. On a scale of 1 to 5, how easy is it go get help on a Dominion Virginia Power problem?
~ms virginia: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ms virginia: I'd give them a two out of five on communication.
GetHuman: And what about Dominion Virginia Power's ability to quickly and effectively address your problem?
~ms virginia: For that I would say five out of five.
GetHuman: And finally- any advice for other Dominion Virginia Power customers?
~ms virginia: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion Virginia Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ms virginia taken from his Dominion Virginia Power customer service problem that occurred on October 27th, 2017.