Domino's Pizza: I ordered from store **** in Dallas Texas. I o...
A Domino's Pizza customer review by GetHuman user GetHuman-403943 from November 22nd, 2017
Background on GetHuman-403943's case
GetHuman: GetHuman-403943 - can you tell our other Domino's Pizza customers when your case took place?
GetHuman-403943: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-403943 a list of common Domino's Pizza problems)
GetHuman-403943: "Refund a Charge" was why I was trying to call.
GetHuman-403943's review of Domino's Pizza customer service
GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-403943: I ordered from store **** in Dallas Texas. I ordered * medium and some wings for myself. they ran my credit card and said they would be there in ** min. ** min later they called me and said they did not deliver to the Hotel I stay at even thought it is the same location that was at the key card. They said it was because of an argument one driver got in with someone at the hotel. They finally agreed (after me speaking the the manager) to deliver. *.* hours later the Driver sounding very stoned said he was lost. in the * min coversation we had I had to say the name of the hotel * times and give the address * times. I called the store after another ** min and they said that the driver gave up. Did not call me or anything. It was closing time for them so they just refunded my credit card and said "oh well" they were now closed. I am leaving tomorrow and this this branch needs to be closed! The employees are morons who care nothing about customer Service. Aracely the manager is
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
GetHuman-403943: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-403943: I'd give them a one out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
GetHuman-403943: For that I would say four out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
GetHuman-403943: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-403943 taken from his Domino's Pizza customer service problem that occurred on November 12th, 2017.