Domino's Pizza: We received rancid tasting food, so I called th...

A Domino's Pizza customer review by GetHuman user ~steph10023 from November 25th, 2017

Background on ~steph10023's case

GetHuman: ~steph10023 - can you tell our other Domino's Pizza customers when your case took place?
~steph10023: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
~steph10023: I used the 734-930-3030 number I found for on the GetHuman Domino's Pizza customer phone number page I was on: Domino's Pizza Customer Service Phone Number
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~steph10023 a list of common Domino's Pizza problems)
~steph10023: "Complaint About an Order" was why I was trying to call.

~steph10023's review of Domino's Pizza customer service

GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steph10023: We received rancid tasting food, so I called the location that delivered it to us. First I was almost denied speaking with the manager, because they're "really busy right now", and then when I had the manager on the phone he said, "I can assure you the food is not rancid." WTH!!! I should have invited him over to TASTE the rancid food!!! We will NEVER buy pizza from this company again. HORRIBLE service people!!!
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~steph10023: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steph10023: I'd give them a four out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~steph10023: For that I would say one out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~steph10023: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steph10023 taken from his Domino's Pizza customer service problem that occurred on November 18th, 2017.

Domino's Pizza

1.85 of 5 stars | 198 reviews

~steph10023's Domino's Pizza Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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