Dotloop: bug in date input
A Dotloop customer review by GetHuman user GetHuman-emilybry from December 7th, 2017
Background on GetHuman-emilybry's case
GetHuman: GetHuman-emilybry - can you tell our other Dotloop customers when your case took place?
GetHuman-emilybry: Yeah. It was morning, on November 28th.
GetHuman: Did you reach out to Dotloop, and if so, how?
GetHuman: And which of these common Dotloop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-emilybry a list of common Dotloop problems)
GetHuman-emilybry: "None of those really matches why I wanted to contact Dotloop that day." was why I was trying to contact.
GetHuman-emilybry's review of Dotloop customer service
GetHuman: So how would you sum up your experience for GetHuman's Dotloop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-emilybry: bug in date input
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-emilybry: When I put a date in and hit save it takes the date away and puts the word "false" in the section. I have to fix it a couple times and then the date (or time) will stay
GetHuman: Let's quantify your experience contacting Dotloop. On a scale of 1 to 5, how easy is it go get help on a Dotloop problem?
GetHuman-emilybry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-emilybry: I'd give them a one out of five on communication.
GetHuman: And what about Dotloop's ability to quickly and effectively address your problem?
GetHuman-emilybry: For that I would say one out of five.
GetHuman: And finally- any advice for other Dotloop customers?
GetHuman-emilybry: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dotloop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-emilybry taken from his Dotloop customer service problem that occurred on November 28th, 2017.
Dotloop
-1.00 of 5 stars | 26 reviews
GetHuman-emilybry's Dotloop Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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