Drugstore.com: Extremely pleased with the customer service rep...
A Drugstore.com customer review by GetHuman user GetHuman-15404 from November 27th, 2017
Background on GetHuman-15404's case
GetHuman: GetHuman-15404 - can you tell our other Drugstore.com customers when your case took place?
GetHuman-15404: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Drugstore.com, and if so, how?
GetHuman: And which of these common Drugstore.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15404 a list of common Drugstore.com problems)
GetHuman-15404: "Warranty claim" was why I was trying to call.
GetHuman-15404's review of Drugstore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Drugstore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15404: Extremely pleased with the customer service rep. Handled my problem with replacement and free *nd Day Air shipping.**Extremely pleased. Will certainly buy from Drugstore.com again.**Thank you for the great service.**Bob Salfi
GetHuman: Let's quantify your experience contacting Drugstore.com. On a scale of 1 to 5, how easy is it go get help on a Drugstore.com problem?
GetHuman-15404: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15404: I'd give them a two out of five on communication.
GetHuman: And what about Drugstore.com's ability to quickly and effectively address your problem?
GetHuman-15404: For that I would say five out of five.
GetHuman: And finally- any advice for other Drugstore.com customers?
GetHuman-15404: Call them early in the day or late. Don't forget any personal or account information you might need for Drugstore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15404 taken from his Drugstore.com customer service problem that occurred on November 18th, 2017.