Went to Monroe Ave ***** Dunkin and the older g...
A Dunkin customer review by GetHuman user ~sarah from November 17th, 2017
Background on ~sarah's case
GetHuman: ~sarah - can you tell our other Dunkin customers when your case took place?
~sarah: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Dunkin, and if so, how?
GetHuman: And which of these common Dunkin customer issues best describes the reason you wanted to talk to them?
(Shows ~sarah a list of common Dunkin problems)
~sarah: "Make a reservation" was why I was trying to call.
~sarah's review of Dunkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Dunkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sarah: Went to Monroe Ave ***** Dunkin and the older gentleman that is always there is rude, ignored me for a few minutes before listening to order. Also made fun of my clothing. His name is long and ethnic that starts with a K. He was older with gray hair. Very off putting when dealing with customers. Also hard to understand.
GetHuman: Let's quantify your experience contacting Dunkin. On a scale of 1 to 5, how easy is it go get help on a Dunkin problem?
~sarah: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sarah: I'd give them a one out of five on communication.
GetHuman: And what about Dunkin's ability to quickly and effectively address your problem?
~sarah: For that I would say five out of five.
GetHuman: And finally- any advice for other Dunkin customers?
~sarah: Call them early in the day or late. Don't forget any personal or account information you might need for Dunkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sarah taken from his Dunkin customer service problem that occurred on November 13th, 2017.