Dunkin: very bad experience .....*i usually go to valle...
A Dunkin customer review by GetHuman user ~samia hayat from November 17th, 2017
Background on ~samia hayat's case
GetHuman: ~samia hayat - can you tell our other Dunkin customers when your case took place?
~samia hayat: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Dunkin, and if so, how?
GetHuman: And which of these common Dunkin customer issues best describes the reason you wanted to talk to them?
(Shows ~samia hayat a list of common Dunkin problems)
~samia hayat: "Overcharge/Strange charge" was why I was trying to call.
~samia hayat's review of Dunkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Dunkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~samia hayat: very bad experience .....*i usually go to valley stream stroe ******* twice a week by drive through and most of the time they gave me sumthing else than i order . third time i called and made complain . again one day i stopped to get breakfast for the meeting early in the morning . * ppl gave me their orders and * out of them had a different things when we opened in the office . *again i called and i talked to the manager ( not angrily :) .... just told him about the accident ) he apologized . *a week after again i orderd toasted crossoan and they gave me choclate cookie . i parked my car . i went in there and told them to call the manager . i guy came in front and told me that he is a manager and he apologize . i saw his name and i told him u r not the manager . he said oh yes manager is busy with customers u can talk to me . i feel so insulted infront of every one . the manager didnt even care to come and talk . i asked three times for the manager . he was working at the back . i
GetHuman: Let's quantify your experience contacting Dunkin. On a scale of 1 to 5, how easy is it go get help on a Dunkin problem?
~samia hayat: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~samia hayat: I'd give them a two out of five on communication.
GetHuman: And what about Dunkin's ability to quickly and effectively address your problem?
~samia hayat: For that I would say one out of five.
GetHuman: And finally- any advice for other Dunkin customers?
~samia hayat: Call them early in the day or late. Don't forget any personal or account information you might need for Dunkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~samia hayat taken from his Dunkin customer service problem that occurred on November 15th, 2017.