E-Rewards: I have been waiting around two weeks for a resp...

A E-Rewards customer review by GetHuman user GetHuman-nadinec from December 8th, 2017

Background on GetHuman-nadinec's case

GetHuman: GetHuman-nadinec - can you tell our other E-Rewards customers when your case took place?
GetHuman-nadinec: Yes I can. It was afternoon, on December 4th.
GetHuman: Did you reach out to E-Rewards, and if so, how?
GetHuman-nadinec: I used the 214-365-3800 number I found for on the GetHuman E-Rewards customer phone number page I was on: E-Rewards Customer Service Phone Number
GetHuman: And which of these common E-Rewards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nadinec a list of common E-Rewards problems)
GetHuman-nadinec: "None of those really matches why I wanted to contact E-Rewards that day." was why I was trying to contact.

GetHuman-nadinec's review of E-Rewards customer service

GetHuman: So how would you sum up your experience for GetHuman's E-Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nadinec: I have been waiting around two weeks for a response to my query.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-nadinec: I attempted log in and received this message “Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account.” **I did not request that the account be deactivated nor had there been extended inactivity.
GetHuman: Let's quantify your experience contacting E-Rewards. On a scale of 1 to 5, how easy is it go get help on a E-Rewards problem?
GetHuman-nadinec: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nadinec: I'd give them a one out of five on communication.
GetHuman: And what about E-Rewards's ability to quickly and effectively address your problem?
GetHuman-nadinec: For that I would say one out of five.
GetHuman: And finally- any advice for other E-Rewards customers?
GetHuman-nadinec: Call them early in the day or late. Don't forget any personal or account information you might need for E-Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nadinec taken from his E-Rewards customer service problem that occurred on December 4th, 2017.

E-Rewards

1.75 of 5 stars | 27 reviews

GetHuman-nadinec's E-Rewards Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like E-Rewards, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with E-Rewards in any way.

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