E-ZPass New Jersey: I rented a car and unfortunately went through E...
A E-ZPass New Jersey customer review by GetHuman user ~Bill from November 27th, 2017
Background on ~Bill 's case
GetHuman: ~Bill - can you tell our other E-ZPass New Jersey customers when your case took place?
~Bill : Yup. It was late at night, on November 20th.
GetHuman: Did you reach out to E-ZPass New Jersey, and if so, how?
GetHuman: And which of these common E-ZPass New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill a list of common E-ZPass New Jersey problems)
~Bill : "Dispute a Charge" was why I was trying to call.
~Bill 's review of E-ZPass New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill : I rented a car and unfortunately went through EZPASS Express Lane on ******* w*o my EZPass transponder. I told the customer rep I'm a NY EZPASS customer. I wanted to pay the toll on line. Rep told me I can call back in *-* weeks when data is in the system and reverse look up if I provide License Plate Info and pay the toll. I trust that this will work.
GetHuman: Let's quantify your experience contacting E-ZPass New Jersey. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New Jersey problem?
~Bill : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill : I'd give them a five out of five on communication.
GetHuman: And what about E-ZPass New Jersey's ability to quickly and effectively address your problem?
~Bill : For that I would say two out of five.
GetHuman: And finally- any advice for other E-ZPass New Jersey customers?
~Bill : Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill taken from his E-ZPass New Jersey customer service problem that occurred on November 20th, 2017.