E-ZPass West Virginia: my e-zpass had expired. I reactivate it on...
A E-ZPass West Virginia customer review by GetHuman user ~none111b from November 17th, 2017
Background on ~none111b's case
GetHuman: ~none111b - can you tell our other E-ZPass West Virginia customers when your case took place?
~none111b: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to E-ZPass West Virginia, and if so, how?
GetHuman: And which of these common E-ZPass West Virginia customer issues best describes the reason you wanted to talk to them?
(Shows ~none111b a list of common E-ZPass West Virginia problems)
~none111b: "Cancel booking" was why I was trying to call.
~none111b's review of E-ZPass West Virginia customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass West Virginia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none111b: my e-zpass had expired. I reactivate it on **-**-****. I did. I thought I had signed up for the three month all you can use plan. That is what I had before. I had signed up for the pay as you go plan by mistake. I noticed the error and called the EZPass *** number . the lady was very nice, and said people do it all the time. They fixed it I thought. June **th **** I was on the turnpike when I went to the gate the sign flased stop . I stopped the lady said the EZPass was out of funds. I told her it was good till the **th of July. she said to call ez pass. I paid the toll ,didn't get a receipt. paid all the other tolls that trip and got the other receipts. EZPass was closed till **-**-****.*Called EzPass Person was not friendly, and said my account had expired on **-**-*****who ever fixed my account had backed the date up to **-**-****. But I ask even then it would be good till **-**-****. "No" she said it expired on the **th. at that point I decided I was talking to a wall and politely
GetHuman: Let's quantify your experience contacting E-ZPass West Virginia. On a scale of 1 to 5, how easy is it go get help on a E-ZPass West Virginia problem?
~none111b: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none111b: I'd give them a four out of five on communication.
GetHuman: And what about E-ZPass West Virginia's ability to quickly and effectively address your problem?
~none111b: For that I would say three out of five.
GetHuman: And finally- any advice for other E-ZPass West Virginia customers?
~none111b: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass West Virginia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none111b taken from his E-ZPass West Virginia customer service problem that occurred on November 12th, 2017.
E-ZPass West Virginia
3.00 of 5 stars | 1 reviews
~none111b's E-ZPass West Virginia Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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