EL Al Airlines: Very helpful. Very short wait to get a real per...

A EL Al Airlines customer review by GetHuman user ~Silver from November 25th, 2017

Background on ~Silver's case

GetHuman: ~Silver - can you tell our other EL Al Airlines customers when your case took place?
~Silver: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to EL Al Airlines, and if so, how?
~Silver: I used the 800-223-6700 number I found for on the GetHuman EL Al Airlines customer phone number page I was on: EL Al Airlines Customer Service Phone Number
GetHuman: And which of these common EL Al Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Silver a list of common EL Al Airlines problems)
~Silver: "Change flight" was why I was trying to call.

~Silver's review of EL Al Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's EL Al Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Silver: Very helpful. Very short wait to get a real person on the phone, and they were happy to help me with my checkin situation.
GetHuman: Let's quantify your experience contacting EL Al Airlines. On a scale of 1 to 5, how easy is it go get help on a EL Al Airlines problem?
~Silver: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Silver: I'd give them a two out of five on communication.
GetHuman: And what about EL Al Airlines's ability to quickly and effectively address your problem?
~Silver: For that I would say five out of five.
GetHuman: And finally- any advice for other EL Al Airlines customers?
~Silver: Call them early in the day or late. Don't forget any personal or account information you might need for EL Al Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Silver taken from his EL Al Airlines customer service problem that occurred on November 21st, 2017.

EL Al Airlines

3.92 of 5 stars | 73 reviews

~Silver's EL Al Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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