EMC Mortgage: Worse experience ever!!! Customer service was d...
A EMC Mortgage customer review by GetHuman user ~shannitod from November 1st, 2017
Background on ~shannitod's case
GetHuman: ~shannitod - can you tell our other EMC Mortgage customers when your case took place?
~shannitod: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to EMC Mortgage, and if so, how?
GetHuman: And which of these common EMC Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~shannitod a list of common EMC Mortgage problems)
~shannitod: "Repayment question" was why I was trying to call.
~shannitod's review of EMC Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's EMC Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shannitod: Worse experience ever!!! Customer service was dismal, at best, not only from the representative but also from the supervisor. There is little to no difference between rep and supervisor, same poor quality of resolution and communication. I strongly caution anyone looking for a mortgage to use emc, do your research......customer service is paramount and its just not this company's creed
GetHuman: Let's quantify your experience contacting EMC Mortgage. On a scale of 1 to 5, how easy is it go get help on a EMC Mortgage problem?
~shannitod: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shannitod: I'd give them a four out of five on communication.
GetHuman: And what about EMC Mortgage's ability to quickly and effectively address your problem?
~shannitod: For that I would say five out of five.
GetHuman: And finally- any advice for other EMC Mortgage customers?
~shannitod: Call them early in the day or late. Don't forget any personal or account information you might need for EMC Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shannitod taken from his EMC Mortgage customer service problem that occurred on October 29th, 2017.