EMC Mortgage: this company is awful. Worst customer service...
A EMC Mortgage customer review by GetHuman user ~Nick Jersey from November 4th, 2017
Background on ~Nick Jersey's case
GetHuman: ~Nick Jersey - can you tell our other EMC Mortgage customers when your case took place?
~Nick Jersey: Yup. It was evening, on October 29th.
GetHuman: Did you reach out to EMC Mortgage, and if so, how?
GetHuman: And which of these common EMC Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Nick Jersey a list of common EMC Mortgage problems)
~Nick Jersey: "Overcharge/Strange charge" was why I was trying to call.
~Nick Jersey's review of EMC Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's EMC Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nick Jersey: this company is awful. Worst customer service ever. They make it very difficult to get a hold of a real person. Once you do, and you anything more than a basic question, they write up a "work order" for you in which they take care of. Good luck asking them for anything. There website also is always having problems and the phone pay doesn't even work for me. I'm trying to get in a payment before the late date but conveiently for them, nothing works. They ****.
GetHuman: Let's quantify your experience contacting EMC Mortgage. On a scale of 1 to 5, how easy is it go get help on a EMC Mortgage problem?
~Nick Jersey: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nick Jersey: I'd give them a three out of five on communication.
GetHuman: And what about EMC Mortgage's ability to quickly and effectively address your problem?
~Nick Jersey: For that I would say four out of five.
GetHuman: And finally- any advice for other EMC Mortgage customers?
~Nick Jersey: Call them early in the day or late. Don't forget any personal or account information you might need for EMC Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nick Jersey taken from his EMC Mortgage customer service problem that occurred on October 29th, 2017.