EPPICard: **.** hold has been placed on my card because o...
A EPPICard customer review by GetHuman user ~Unknown from November 22nd, 2017
Background on ~Unknown's case
GetHuman: ~Unknown - can you tell our other EPPICard customers when your case took place?
~Unknown: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to EPPICard, and if so, how?
GetHuman: And which of these common EPPICard customer issues best describes the reason you wanted to talk to them?
(Shows ~Unknown a list of common EPPICard problems)
~Unknown: "Setup an account" was why I was trying to call.
~Unknown's review of EPPICard customer service
GetHuman: So how would you sum up your experience for GetHuman's EPPICard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unknown: **.** hold has been placed on my card because of a gas station pump transaction at Kroger. Do not I mean do not use your card at the pump you will be mad, I want my money unfroze now because I need that. I have been waiting for an hour and a half and I am still waiting on hold...Is there some other number that I could call because this is way past ridiculous....I have never in my entire life waited this long to speak to a customer service representative.
GetHuman: Let's quantify your experience contacting EPPICard. On a scale of 1 to 5, how easy is it go get help on a EPPICard problem?
~Unknown: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unknown: I'd give them a four out of five on communication.
GetHuman: And what about EPPICard's ability to quickly and effectively address your problem?
~Unknown: For that I would say one out of five.
GetHuman: And finally- any advice for other EPPICard customers?
~Unknown: Call them early in the day or late. Don't forget any personal or account information you might need for EPPICard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unknown taken from his EPPICard customer service problem that occurred on November 18th, 2017.