EPPICard: I have never been so frustrated with an organiz...
A EPPICard customer review by GetHuman user ~Irate from November 16th, 2017
Background on ~Irate's case
GetHuman: ~Irate - can you tell our other EPPICard customers when your case took place?
~Irate: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to EPPICard, and if so, how?
GetHuman: And which of these common EPPICard customer issues best describes the reason you wanted to talk to them?
(Shows ~Irate a list of common EPPICard problems)
~Irate: "Question" was why I was trying to call.
~Irate's review of EPPICard customer service
GetHuman: So how would you sum up your experience for GetHuman's EPPICard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irate: I have never been so frustrated with an organization in my life! You dial the * provided only to reach an automated system that doesn't allow you to be transferred to a live person. You have to dial the *, hold w*o pressing any other numbers. You may get lucky and get a live person. The other option is that your disconnected! Really? Then when you get a person, they can't answer your **** questions! WTH???*It's one thing if you don't have an answer, its quite another when you can't be transferred to someone who can! If the objective is to frustrate ppl, they win the award!
GetHuman: Let's quantify your experience contacting EPPICard. On a scale of 1 to 5, how easy is it go get help on a EPPICard problem?
~Irate: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irate: I'd give them a one out of five on communication.
GetHuman: And what about EPPICard's ability to quickly and effectively address your problem?
~Irate: For that I would say four out of five.
GetHuman: And finally- any advice for other EPPICard customers?
~Irate: Call them early in the day or late. Don't forget any personal or account information you might need for EPPICard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irate taken from his EPPICard customer service problem that occurred on November 9th, 2017.