ESET, Inc.: Help desk is in USA with understandable CSRs. T...

A ESET, Inc. customer review by GetHuman user GetHuman-17544 from November 23rd, 2017

Background on GetHuman-17544's case

GetHuman: GetHuman-17544 - can you tell our other ESET, Inc. customers when your case took place?
GetHuman-17544: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to ESET, Inc., and if so, how?
GetHuman-17544: I used the 866-343-3738 number I found for on the GetHuman ESET, Inc. customer phone number page I was on: ESET, Inc. Customer Service Phone Number
GetHuman: And which of these common ESET, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17544 a list of common ESET, Inc. problems)
GetHuman-17544: "Make a purchase" was why I was trying to call.

GetHuman-17544's review of ESET, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's ESET, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17544: Help desk is in USA with understandable CSRs. There was a wait so rather than hold, I chose the call back option. They called back in about ** min. and provided excellent service. They provide the benchmark for which others should strive.
GetHuman: Let's quantify your experience contacting ESET, Inc.. On a scale of 1 to 5, how easy is it go get help on a ESET, Inc. problem?
GetHuman-17544: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17544: I'd give them a two out of five on communication.
GetHuman: And what about ESET, Inc.'s ability to quickly and effectively address your problem?
GetHuman-17544: For that I would say three out of five.
GetHuman: And finally- any advice for other ESET, Inc. customers?
GetHuman-17544: Call them early in the day or late. Don't forget any personal or account information you might need for ESET, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17544 taken from his ESET, Inc. customer service problem that occurred on November 19th, 2017.

ESET, Inc.

3.50 of 5 stars | 34 reviews

GetHuman-17544's ESET, Inc. Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ESET, Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ESET, Inc. in any way.

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