ESS Eye Pro: I ordered some prescription len inserts. I wait...
A ESS Eye Pro customer review by GetHuman user ~benji from November 22nd, 2017
Background on ~benji's case
GetHuman: ~benji - can you tell our other ESS Eye Pro customers when your case took place?
~benji: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to ESS Eye Pro, and if so, how?
GetHuman: And which of these common ESS Eye Pro customer issues best describes the reason you wanted to talk to them?
(Shows ~benji a list of common ESS Eye Pro problems)
~benji: "Complaint" was why I was trying to call.
~benji's review of ESS Eye Pro customer service
GetHuman: So how would you sum up your experience for GetHuman's ESS Eye Pro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~benji: I ordered some prescription len inserts. I waited * month and my order is still "in processing". I understand that they have to make these prescription inserts, but it does not take * month to do that. My civilian contacts and eyeglasses takes *-* weeks. There is no reason they should take * month. After about *.* months, I decided enough was enough and I emailed them. No response. I called them * week later and the guy on the phone said that they inserts were backed ordere and it is coming in next week and I should receive them soon. It passed that week mark and my order is still in process. I am about to cancel my order and find a more reliable company. ESS is a horrible company to do business with.
GetHuman: Let's quantify your experience contacting ESS Eye Pro. On a scale of 1 to 5, how easy is it go get help on a ESS Eye Pro problem?
~benji: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~benji: I'd give them a two out of five on communication.
GetHuman: And what about ESS Eye Pro's ability to quickly and effectively address your problem?
~benji: For that I would say three out of five.
GetHuman: And finally- any advice for other ESS Eye Pro customers?
~benji: Call them early in the day or late. Don't forget any personal or account information you might need for ESS Eye Pro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~benji taken from his ESS Eye Pro customer service problem that occurred on November 19th, 2017.
ESS Eye Pro
1.00 of 5 stars | 4 reviews
~benji's ESS Eye Pro Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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