EVA Air: Damaged baggage- told in Taipei to transfer cas...
A EVA Air customer review by GetHuman user ~angry customer from November 20th, 2017
Background on ~angry customer's case
GetHuman: ~angry customer - can you tell our other EVA Air customers when your case took place?
~angry customer: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to EVA Air, and if so, how?
GetHuman: And which of these common EVA Air customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common EVA Air problems)
~angry customer: "Change flight" was why I was trying to call.
~angry customer's review of EVA Air customer service
GetHuman: So how would you sum up your experience for GetHuman's EVA Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer: Damaged baggage- told in Taipei to transfer case to LAX.**Told in LAX they couldn't repair it and they'd call me back.**Every week I would pester them, but they'd said they'll call me back. **It's been a month now. And still no compensation.
GetHuman: Let's quantify your experience contacting EVA Air. On a scale of 1 to 5, how easy is it go get help on a EVA Air problem?
~angry customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer: I'd give them a three out of five on communication.
GetHuman: And what about EVA Air's ability to quickly and effectively address your problem?
~angry customer: For that I would say four out of five.
GetHuman: And finally- any advice for other EVA Air customers?
~angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for EVA Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his EVA Air customer service problem that occurred on November 12th, 2017.
EVA Air
5.00 of 5 stars | 7 reviews
~angry customer's EVA Air Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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