EZ-Pass Massachusetts: we paid our Pay By Plate last month by giving t...
A EZ-Pass Massachusetts customer review by GetHuman user ~Sheila from November 26th, 2017
Background on ~Sheila 's case
GetHuman: ~Sheila - can you tell our other EZ-Pass Massachusetts customers when your case took place?
~Sheila : Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to EZ-Pass Massachusetts, and if so, how?
GetHuman: And which of these common EZ-Pass Massachusetts customer issues best describes the reason you wanted to talk to them?
(Shows ~Sheila a list of common EZ-Pass Massachusetts problems)
~Sheila : "Cancel booking" was why I was trying to call.
~Sheila 's review of EZ-Pass Massachusetts customer service
GetHuman: So how would you sum up your experience for GetHuman's EZ-Pass Massachusetts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sheila : we paid our Pay By Plate last month by giving them our transponder number. They never put the payment through and then they charged me a huge fee. I called them to dispute the insane fees. Which ARE EXTORTION. **.** last month and now because they didnt put their payment through for some reason they said know we owe $***.** in ** days this is insane. I have an account and the vehicles were linked to EZ pass. This never should have happened and no one has any explanation besides we have to pay.
GetHuman: Let's quantify your experience contacting EZ-Pass Massachusetts. On a scale of 1 to 5, how easy is it go get help on a EZ-Pass Massachusetts problem?
~Sheila : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sheila : I'd give them a three out of five on communication.
GetHuman: And what about EZ-Pass Massachusetts's ability to quickly and effectively address your problem?
~Sheila : For that I would say two out of five.
GetHuman: And finally- any advice for other EZ-Pass Massachusetts customers?
~Sheila : Call them early in the day or late. Don't forget any personal or account information you might need for EZ-Pass Massachusetts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sheila taken from his EZ-Pass Massachusetts customer service problem that occurred on November 24th, 2017.