Easyjet: Unable to book a flight online because someone...
A Easyjet customer review by GetHuman user ~Flying lady from November 17th, 2017
Background on ~Flying lady's case
GetHuman: ~Flying lady - can you tell our other Easyjet customers when your case took place?
~Flying lady: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows ~Flying lady a list of common Easyjet problems)
~Flying lady: "Find Itinerary" was why I was trying to call.
~Flying lady's review of Easyjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Flying lady: Unable to book a flight online because someone else's details (name in full and post code) appeared on MY registration page! Phoned them three times to raise this urgent problem. Apart from the confidentiality issues I couldn't book a flight. I phoned THREE times and each time someone promised to ring back. No call received. I have sent email after email. I just get an automated response calling me by yet another person's name NOT even the name of the person who appears on my registration page!!! First email sent a week ago. Still had no answer - so still can't book a flight - and still have someone else's personal details on view on my registration page. Beyond appalling.
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
~Flying lady: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Flying lady: I'd give them a four out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
~Flying lady: For that I would say five out of five.
GetHuman: And finally- any advice for other Easyjet customers?
~Flying lady: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Flying lady taken from his Easyjet customer service problem that occurred on November 11th, 2017.