EileenFisher.com: They never answered the phone. They hung up aft...
A EileenFisher.com customer review by GetHuman user ~missy from November 27th, 2017
Background on ~missy's case
GetHuman: ~missy - can you tell our other EileenFisher.com customers when your case took place?
~missy: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to EileenFisher.com, and if so, how?
GetHuman: And which of these common EileenFisher.com customer issues best describes the reason you wanted to talk to them?
(Shows ~missy a list of common EileenFisher.com problems)
~missy: "Cancel order" was why I was trying to call.
~missy's review of EileenFisher.com customer service
GetHuman: So how would you sum up your experience for GetHuman's EileenFisher.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missy: They never answered the phone. They hung up after * minutes. This is very common when calling this company. They just didn't answer their phone. They tell you to leave a message with your phone number and they'll return your call-but they don't. Disappointing for this high end retailer that prides themselves on customer service.
GetHuman: Let's quantify your experience contacting EileenFisher.com. On a scale of 1 to 5, how easy is it go get help on a EileenFisher.com problem?
~missy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missy: I'd give them a three out of five on communication.
GetHuman: And what about EileenFisher.com's ability to quickly and effectively address your problem?
~missy: For that I would say two out of five.
GetHuman: And finally- any advice for other EileenFisher.com customers?
~missy: Call them early in the day or late. Don't forget any personal or account information you might need for EileenFisher.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missy taken from his EileenFisher.com customer service problem that occurred on November 22nd, 2017.
EileenFisher.com
1.00 of 5 stars | 6 reviews
~missy's EileenFisher.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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