Electronic Arts: EA customer service is nothing but a HUGE JOKE...
A Electronic Arts customer review by GetHuman user ~Shade Seph from November 28th, 2017
Background on ~Shade Seph's case
GetHuman: ~Shade Seph - can you tell our other Electronic Arts customers when your case took place?
~Shade Seph: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Shade Seph a list of common Electronic Arts problems)
~Shade Seph: "Technical Support" was why I was trying to contact.
~Shade Seph's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shade Seph: EA customer service is nothing but a HUGE JOKE! ive been trying on & off for * months to get help with me problem! I cant send an email, i cant get a live person on the phone, EA help website has so many redirects it wont allow you to get to it. No wonder EA cant compete in the world gaming community...the company as a whole is a joke! It's sad to because bf is a much better online game than C.O.D could ever hope to be, but C.O.D has amazing customer service, actually listens to it's users & is easy to get ahold of and actually fixes the issues...the complete opposite of what you all at EA do. Ive been trying for * months to create an account at origins and all it keeps telling me is...now is not a good time, try back later! Im ashamed to have spent money on this game buying battlepacks & accessories just to not be able to create an account to actually use anything! It has taken me * months just to find this review box to complain, but you all wont even read it. If you do, it'
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Shade Seph: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shade Seph: I'd give them a two out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Shade Seph: For that I would say three out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Shade Seph: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shade Seph taken from his Electronic Arts customer service problem that occurred on November 22nd, 2017.