Electronic Arts: I waited ** minutes to have a chat help represe...
A Electronic Arts customer review by GetHuman user ~Bad Service from November 20th, 2017
Background on ~Bad Service's case
GetHuman: ~Bad Service - can you tell our other Electronic Arts customers when your case took place?
~Bad Service: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad Service a list of common Electronic Arts problems)
~Bad Service: "Banned Account" was why I was trying to contact.
~Bad Service's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad Service: I waited ** minutes to have a chat help representative tell me that he could not locate my order. He then ended the chat. I WILL NOT pay anymore money to EA for items I already purchased. I will not buy ANY MORE EA products. No wonder they do not want to talk to anyone !! Are they actually profitable!!
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Bad Service: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad Service: I'd give them a four out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Bad Service: For that I would say five out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Bad Service: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad Service taken from his Electronic Arts customer service problem that occurred on November 11th, 2017.