Electronic Arts: I want to purchase Gems on POGO. My credit cza...
A Electronic Arts customer review by GetHuman user GetHuman6883 from December 2nd, 2017
Background on GetHuman6883's case
GetHuman: GetHuman6883 - can you tell our other Electronic Arts customers when your case took place?
GetHuman6883: Yes. It was middle of the night, on November 30th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman6883 a list of common Electronic Arts problems)
GetHuman6883: "Banned Account" was why I was trying to contact.
GetHuman6883's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman6883: I want to purchase Gems on POGO. My credit czard is the same as it has always een. I tried gett...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman6883: I want to purchase Gems on POGO. My credit czard is the same as it has always een. I tried getting EA support by phone and was paslmed off to a Tech specisalist--who then told me to hold for another specialist. After waiting ** minutes listening to the worst ear splitting music going, I hung up with the issue still unresolved. My credit card is perfectly OK* I just can't purchase the gems on the POGO site. Why not? This is maddening!
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
GetHuman6883: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman6883: I'd give them a one out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
GetHuman6883: For that I would say one out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
GetHuman6883: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman6883 taken from his Electronic Arts customer service problem that occurred on November 30th, 2017.