Electronic Arts: Some one took over my account. After * years, t...
A Electronic Arts customer review by GetHuman user ~mojoa_ from November 22nd, 2017
Background on ~mojoa_'s case
GetHuman: ~mojoa_ - can you tell our other Electronic Arts customers when your case took place?
~mojoa_: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~mojoa_ a list of common Electronic Arts problems)
~mojoa_: "Dispute a Charge" was why I was trying to contact.
~mojoa_'s review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mojoa_: Some one took over my account. After * years, they got all my points. I have changed my CC numbers, had the old on cancelled. It took a week before I found out my account was stolen.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~mojoa_: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mojoa_: I'd give them a five out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~mojoa_: For that I would say two out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~mojoa_: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mojoa_ taken from his Electronic Arts customer service problem that occurred on November 20th, 2017.