Electronic Arts: The lady who assisted me was extremely helpful...
A Electronic Arts customer review by GetHuman user ~park mass from November 17th, 2017
Background on ~park mass's case
GetHuman: ~park mass - can you tell our other Electronic Arts customers when your case took place?
~park mass: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~park mass a list of common Electronic Arts problems)
~park mass: "In Game Problem" was why I was trying to contact.
~park mass's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~park mass: The lady who assisted me was extremely helpful, and explained everything to me, and solved my problem nicely! Best customer service I've every had access to!
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~park mass: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~park mass: I'd give them a five out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~park mass: For that I would say four out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~park mass: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~park mass taken from his Electronic Arts customer service problem that occurred on November 9th, 2017.