Electrozone.com: We have purchased a TV for ****.** $ and were c...
A Electrozone.com customer review by GetHuman user ~BuyerXX from November 8th, 2017
Background on ~BuyerXX's case
GetHuman: ~BuyerXX - can you tell our other Electrozone.com customers when your case took place?
~BuyerXX: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Electrozone.com, and if so, how?
GetHuman: And which of these common Electrozone.com customer issues best describes the reason you wanted to talk to them?
(Shows ~BuyerXX a list of common Electrozone.com problems)
~BuyerXX: "Cancel order" was why I was trying to call.
~BuyerXX's review of Electrozone.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Electrozone.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BuyerXX: We have purchased a TV for ****.** $ and were charged ****.** $. After calling them back and forth it came out that they just charge ***.**$ for insurance that we never asked and were not even informed about. The guy which seems to operate like * E-commerce websites buysquad.com, electrozone.com, and one more, told "unfortunately we dont have the feature to show that we were going to charge insurance." I was offered full refund. Ok. But after * week no refund and called them back and was told we are going to refund you ****$, but not the insurance fee." and I was also threatened to be charged restocking fee if I file a dispute with the credit card company!! Scammer,thief, and not worth to spend even * penny with them. Say no, try it to experience it.
GetHuman: Let's quantify your experience contacting Electrozone.com. On a scale of 1 to 5, how easy is it go get help on a Electrozone.com problem?
~BuyerXX: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BuyerXX: I'd give them a one out of five on communication.
GetHuman: And what about Electrozone.com's ability to quickly and effectively address your problem?
~BuyerXX: For that I would say one out of five.
GetHuman: And finally- any advice for other Electrozone.com customers?
~BuyerXX: Call them early in the day or late. Don't forget any personal or account information you might need for Electrozone.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BuyerXX taken from his Electrozone.com customer service problem that occurred on November 7th, 2017.
Electrozone.com
1.00 of 5 stars | 1 reviews
~BuyerXX's Electrozone.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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